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Responsible gaming

Videoslots.com sees online casino games as a positive form of entertainment for adults. Most players share this opinion, but there is a small percentage that lets gambling become a too big part of their lives. If you feel that your gambling is a problem, Videoslots.com can help you to gamble responsibly. We can adjust how much money you can deposit, lose or wager according to your request. And if you request it, we can also close your account during the desired time period. Contact us and we will take necessary action that fits you the best.

 


 

Support groups

If you feel that you need to talk to a professional about your gambling or you feel that you need counselling, contact one of these independent organisations for help:

GamCare

Web: www.gamcare.org.uk
E-mail: info@gamcare.org.uk
Helpline: (+44) 0845 6000133
Phone: (+44) 020 7378 5200 Fax: (+44) 020 7378 5237
Address: 2 & 3 Baden Place, Crosby Row, London, SE1 1YW

BeGambleAware

Web: www.begambleaware.org
E-mail: contact@gambleaware.org
Helpline: (+44) 0808 8020 133 
Phone: (+44) 020 7287 1994 Fax: (+44) 020 7734 4561
Address: GambleAware® c/o Responsible Gambling Trust, 7 Henrietta Street, London, WC2E 8PS 


Gordonhouse

Web: www.gamblingtherapy.org
E-mail: webmaster@gamblingtherapy.org
Phone: (+44) 01384 241292
Address: The Gambling Therapy pilot, Gordon House Association, 114 Wellington Road, Dudley, West Midlands, DY1 1UB, UK

 


 

Underage Gaming

Playing at Videoslots.com is restricted to persons over the age of 18, or the legal age of majority in their jurisdiction, whichever is greater.

One of the stringent steps we take to ensure that only people of an appropriate age enter Videoslots include using the "VerifyMe" service. VerifyMe is an international fraud prevention service that integrates government-issued ID database checks, algorithms and web-based signatures to verify the age and identity of new players.

Any details we request from you are used to verify your identity - this is both for your own protection and ours. If you have any questions, please do not hesitate to contact us at any time.

Protection of Minors

Underage gambling is illegal. If you are younger than 18 years of age, or any higher minimum age as required by the law of the jurisdiction applicable to you, you must be aware that you may be committing a criminal offence. The company does not entertain players that are not of legal age and does not pay out wins to such players.

With the Internet so readily accessible in homes around the world, responsible online gaming relies heavily on responsible parenting.

In order to ensure child safety on the Internet, Videoslots encourages its players to make use of filtering software to prevent minors from accessing certain online material.

Gamecare
Netnanny

Tips for Parents

  • Do not leave your computer unattended when your casino software is running.
  • Password-protect your casino program.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your casino account number and credit card(s) out of reach of children.
  • Do not save passwords onto your computer. Write them down instead.
  • Limit the amount of time your children spend online and make use of software to prevent your children from accessing inappropriate material.

 


 

Player Self-Exclusion

Non-UK Player Self-Exclusion

Videoslots.com recognises that whilst most players gamble for entertainment, gambling can be harmful to a small number of people. We are committed to creating a responsible gaming environment.

If you are concerned about your gambling behaviour, please consider one of the following options:

  • A minimum seven (7) day cooling off period
  • A minimum six (6) month self-exclusion period

Videoslots.com is committed to giving our players an enjoyable and safe gaming experience. If you choose one of these options mentioned above, your gaming accounts with Videoslots will be self-excluded during the chosen period. We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you use Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news or updates.

We also recommend that you do this for any other operator you may be registered with.

To ensure the best gaming experience, players also have the option of adjusting deposit, loss or wager limits at any time. 

To change your deposit, loss and wager limits or to request a self-exclusion, please contact our support team or go to "My Profile" -> "Responsible Gaming".

UK Player Self-Exclusion

Videoslots.com recognises that whilst most players gamble for entertainment, gambling can be harmful to a small number of people. We are committed to creating a responsible gaming environment. 

If you are concerned about your gambling behaviour, please consider one of the following options:

  • A minimum six (6) month self-exclusion period
  • Option of selecting a self-exclusion period of up to five years

Videoslots.com will lock your account for a minimum period of not less than 6 nor more than 12 months; any self-exclusion may, on request, be extended for one or more further periods of at least 6 months.

In addition to that, you have the option of selecting a self-exclusion period of up to five years and we also recommend that you do this for any other operator you may be registered with.

Please note that you will not be eligible to re-open your account until the chosen period of time expires.

Upon re-opening request (Live chat, e-mail) when the chosen period of time has expired, one of our CS representatives will contact you over the phone in order to provide you with self-exclusion implications and education. We will then implement a one-day cooling-off period so you can reconsider the decision to access gambling again. 

We will also take all reasonable steps to ensure you do not receive any promotional material during this time. Nevertheless, if you use Social Media channels, we strongly recommend you take steps to ensure you don’t receive our news or updates.

To ensure the best gaming experience, players also have the option of adjusting deposit, loss or wager limits at any time. 

To change your deposit, loss and wager limits or to request a self-exclusion, please contact our support team or go to "My Profile" -> "Responsible Gaming".

 


 

Maintain control

We recognise that whilst the majority of players gamble for entertainment, there is a small number who may lose control of their gambling. Videoslots.com fully support responsible gaming and to ensure that you continue to enjoy a safe and manageable play, please bear the following in mind:

Gambling should be seen as entertainment and not as a means to make money
Keep track of the time and money you spend while gambling.
Set the limit on the losses

Non- UK player

Before you start playing, we recommend you to use the deposit, loss and wager limits tool to help you control the amount you can spend. You can find it under ‘My Account’ -> "Responsible gaming".

UK Player

After your registration and before you start playing, Videoslots will ask you to specify your occupation and the amount you can afford to spend on gambling per month. Please consider that the above amount will be set as your monthly limit of loss and will be used for KYC and responsible gambling purposes. When the limit has been reached you will get a message which informs you that your loss limit has been reached and you will not be able to place any further bets.

You will be able to review these settings should your occupation and amount change. You can change or remove your loss limit. The change will automatically take place after a period of 7 days. If you want to decrease your limit, the change will take place with immediate effect.

Should you need a break from gambling, self-exclusion can be set from within the ‘My Account’ section.
Avoid chasing losses
Only gamble when you can cover the losses
If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations, which you can find under Support Groups.


 

GamStop

GamStop lets you set controls to help restrict your online gambling activities.

Sign up for the service and you can choose to be barred from using gambling websites and apps run by companies licensed in Great Britain, for a period of time of your choice. Sign up here.

After you sign up, you'll receive an email summarising all the details of your exclusion from gambling activities. It can take up to 24 hours for your self-exclusion to become effective.

After this period, you will be excluded from gambling with any online gambling companies licensed in Great Britain.

Depending on the option you choose, you will self-exclude yourself for a period of 6 months, 1 year or 5 years. Once the minimum duration period has elapsed you can come back to GamStop to ask for the self-exclusion to be lifted, after which you will go through the relevant process. 

You can find more detailed information about GamStop here, on their website. 

 


 

Block access to online gambling websites with GamBlock

If you want to block access to online gambling sites from your computer, we recommend you to use a software from GamBlock. Please read more at www.gamblock.com.

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